Through our national Network of Affiliates, the following are examples of results that a few of our clients have achieved. While we developed and facilitated the process, these results were designed and generated by the employees of their respective organizations; therefore the buy-in was very high, the gains were maintained, and the satisfaction levels grew significantly.
Case 1: Aftermarket Auto Retailer
Challenges: High personnel turnover, unable to pay vendors, possibility of closing locations.
Action: Leadership development process for owner and a Strategic Planning Process, which redefined the business and positioned the company for profitable growth.
Result: All locations remained in business and were profitable in several months. This client was able to re-negotiate term-loans due to the detailed business plan.
Case 2: Cable Company
Challenges: Competition was a major threat, little to no accountability from employees and leaders, miscommunication among staff.
Action: Sales development process for sales representatives.
Result: 260% increase in closing rate, dramatic increase in customer retention, and increased wages for staff.
Case 3: Construction Management
Challenges: Stagnant company growth—unable to grow beyond 100 employees
Action: Implemented Strategic Planning Process, Leadership development process for executives, Management development process for managers, and Team Leadership development process for Supervisors.
Result: Doubled staff in two years, turnover has been reduced, and annual revenue targets continue to be surpassed.
Case 4: Public Sector Call Center
Challenges: Average call wait time was 15 minutes, dropped calls averaged 50%, and employee attendance was poor
Action: Implemented Cycle Time Reduction process with a supervisor and a cross-functional team of customer service representatives.
Result: They went from 30,000 calls handled per month to 85,000, 15 minute wait times went down to 45 second wait times, dropped calls disappeared, and employee attendance increased by five weeks per person per year.
Case 5: Custom Printing Company
Challenges: The president wanted the staff to focus more on the customer, had production challenges, and jobs weren’t being completed on time.
Action: Customer Service development process for staff, Executive Leadership development process for the president, and Management development process for the production manager.
Result: Sales, productivity, liquidity, and profitability exceeded goals that were set for the year.