An engagement culture is one where employees feel respected, they trust their supervisors and leaders, they feel informed and in control, and they are afforded opportunities to build relationship with fellow team members. We begin by measuring the level of engagement and alignment in the organization. We work with leaders, specifically direct supervisors and managers using individual coaching and group leadership development programs. They strengthen their style of inter-personal communication, leadership, evaluation, and problem resolution skills. Improvement of engagement is not about firing the actively disengaged, it is about capturing the heads and hearts of engaged and disengaged.